Sunday, October 14, 2012

The ART of Merch – Merchandising in the Digital Age


Last week I was one of the fortunate who had an opportunity to be present for one of the eight highly anticipated and well publicized Jay-Z concerts at the new Barclays Center.  First, let me say the moment was truly historic and magical for everyone in attendance to know that we were in the middle of a once-in-a lifetime experience.  Of course, Jay Z has performed before and will perform again, but not like this.  So how would concertgoers commemorate the occasion and freeze this wonderful moment in time?  By purchasing as much merchandise as possible from the Barclay center merchandise store.  It was highly recommended that we make our purchases prior to the beginning of the show because waiting until after would result in extremely long lines and ultimately the worst fate of all, going home empty-handed.  It was interesting to me that for such a wonderfully architected, state of the art building, concertgoers were still expected to stand in line to secure the much-desired commemorative items marking this significant event.

Source:  www.merchdoneright.com
In this advanced digital age, why hasn’t the merchandise industry kept up?  If fans are able to obtain music and video content of their favorite artists from digital sources, we have to wonder why the merchandising segment has not advanced offerings and availability.  An article that I read recently regarding Modernizing the Merchandise Madness on Hybebot, suggests that artists expand merchandise distribution to include digital elements, which could not only improve fan experience, but also increase earning potential.  In the case of the Jay Z concert, imagine the possibility of being able to place an order using an iPhone or Android or other device available at the seats.  Additionally the article suggests that rather than taking the merchandise home from the venue, it could be delivered later to the concertgoers’ home.  In my case, that would have been ideal, because I don’t live in NY, so I had to travel home to Atlanta with my newly obtained swag.  There is also the possibility of packaging something tangible with a digital item as an option, which would help revolutionize the way the business currently views and handles merchandise. 

The article directs readers’ attention to a new company called Merluv.com that proposes that it can revolutionize the way artists distribute merchandise to their fans through the use of music streaming services, sites and applications.  With so much revenue to be gained in the merchandising market, it is one that cannot be neglected by artists, since it can make a significant difference in what an artist makes financially and how they reach out and make that connection with their fans.  When we have those special moments of connection with our favorite artists, we want a way to hold that moment in time.  It’s important to make sure its done in a way that makes the best of that moment.

These are just my thoughts, but I would really love to hear yours.  Until then do you and creatively mind your business.

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